1 post tagged “banking”

I went into a bank today to exchange five $20 bills for a $100 bill. The teller was very friendly and quite polite and asked me if I had an account there. I replied that I did not. She proceeded to tell me that they did not exchange money unless you have an account at their bank. She apologized again and said it's just their policy.

Usually this wouldn't bother me too much but this was on a Friday afternoon, payday, and there was no one there, not a single soul. There were no cars in the parking lot and there was only one teller working. As I looked around the lobby on my way out the door I noticed that it was a very typical old-time bank lobby. It was it was a large lobby, the teller counter was too high to look over, and the offices of the bank officials was behind glass.

In this time of recession and banks going out of business, I wonder if it isn’t time for banks to start reevaluating their policies. I went out of my way to stop at that particular bank to get a $100 bill and by not doing it, they can pretty much rest assured that I will never be a customer of their bank.

It seems to me that a bank, or any business for that matter, would want to drive traffic into their branch. Everyone who walks through the door is either a customer, or a potential customer. It seems that the owner of that business would want to do anything they could to garner that person’s business. Well Mr. Bank Policy Maker, listen up. Customers don’t like to be told no, especially when it’s something as simple as exchanging money. Stop hiding behind stupid policies and start taking care of your customers. Because if you don’t take care of them, they won’t take care of you. And it wasn’t like there were any other customers to help at the time.